To inform travelers on airport and airline performance, GACA releases a list of air transport service providers each month.
Of all airlines, Saudi Airlines (SAUDIA) has the lowest complaint rate—10 for every 100,000 passengers, with a 91% resolution rate.
Prince Mohammad bin Abdulaziz International Airport had the fewest complaints of any international airport, with only two complaints for every 100,000 passengers and a 100% resolution rate.
"Riyadh, Saudi Arabia—May 20, 2024, The General Authority of Civil Aviation (GACA) has published the monthly classification of air transport service providers.The purpose of this classification is "to provide passengers with information about the performance of airports and air transport service providers. The total number of complaints that visitors filed with the GACA led to the estimate of April 2024 and as of April this year, the Saudi Airlines customers have made 924 complaints. According to GACA records, Saudi Arabian Airlines registered the lowest number of complaints among the various airlines with only ten complaints for every 100,000 passengers with 91% complaint resolution rate. The second place went to Flynas, which had a resolution rate of 99% and received 16 complaints for every 100,000 tourists.
The third-place finisher was Flyadeal, which had 18 complaints for every 100,000 customers and a resolution rate of 96%.The most frequently discussed topics in April were luggage, flights, and tickets.The Prince Mohammad bin Abdulaziz International Airport (Madinah Airport) had the fewest complaints: two, which is equivalent to thirty percent for every one hundred thousand passengers, and a resolution rate of one hundred percent, as stated by the index. This airport is among the international airports that handle more than six million people annually. King Abdulaziz International Airport has the lowest number of complaints among international airports that handle fewer than six million passengers annually.
The airport receives one complaint for every 100,000 passengers and has a resolution rate of one hundred percent.With a resolution rate of one hundred percent, Najean Airport has the lowest number of complaints among domestic airports, with only one complaint for every 100,000 passengers.According to the General Aviation Administration (GACA), the purpose of the monthly categorization report is to provide passengers with assistance in making well-informed decisions, to promote transparency, to demonstrate its reliability and willingness to address traveler concerns, to foster fair competition, and to grow and improve services.The authority claims that it keeps a number of communication channels open around the clock in order to make it easier for passengers and airport visitors to interact with the transportation system.
Among these are the number 1929 for the Unified Call Center, the WhatsApp service at 0115253333, the email address [email protected], social media accounts, and the website for the Ghana Agricultural and Cooperative Authority (GACA).The authority receives complaints through a variety of routes regarding boarding passes, personnel behavior, and support for individuals with disabilities and limited mobility.GACA worked with its airport partners to create a brochure to help them address passenger concerns. Airport operators have received the document, which offers an overview of service agreements and the procedures to follow for all types of queries and complaints.Additionally, the authority conducts regular workshops in which it instructs employees of national airlines and ground service providers who contact customers directly on how to comply with passenger protection regulations.
