Makkah, May 12, 2024, Al-Zamazima Company has initiated a series of training courses and workshops to improve the efficiency of all administrative and operational services provided to pilgrims during the Hajj season of 1445 AH.
These programs will take place at pilgrim reception areas, guidance booths, and tafweej (group dispatch) sites at the entrances and exits of Makkah City, as well as at the company's automated filling center in Al Waseeq area.
Company Managing Director and board member Dr. Yasser Shosho, in a statement, emphasized the significance of these workshops to improving the quality of services during the Hajj season. The workshops will also offer training on the latest Zamzam Digital Platform, which aims to regulate and document the processes of delivering and receiving Zamzam water bottles to pilgrims, in compliance with the highest standards.
Shosho also highlighted the company's plan to distribute over 40 million bottles of Zamzam water, allocating 22 bottles to each pilgrim. To further streamline the experience, a barcode will be placed on water bottles, making it easier to order and deliver them.
Shosho also talked about the company's operational plan for this year's Hajj season, which includes distributing Zamzam water bottles, and about digital monitoring of operational activities, quality control of services at pilgrim lodgings, and emphasized the importance of documenting and applying key ideas and outputs to better serve pilgrims.
