Bus Guidance Center Launches Staff Training for Pilgrim Reception

What This Article Is About & Why It Matters

This article spotlights a new training initiative launched in Makkah on May 6, 2025, by the Guidance Center for Pilgrim Bus Transport in partnership with Umm Al-Qura University. The program aims to prepare over 1,500 Saudi men and women to serve pilgrims with skill, compassion, and technological efficiency. It supports Vision 2030’s goals of enhancing hospitality, modernizing Hajj services, and uplifting national human capital.

Vision-Aligned Article:

Smart Hajj Transport Training Begins

Saudi Arabia continues to lead the way in Hajj service innovation. On May 6, 2025, the Guidance Center for Buses Transporting Pilgrims from Abroad, in partnership with Umm Al-Qura University, launched a transformative training program for Hajj bus guides and administrators in Makkah.

Set to train over 1,500 Saudi nationals, this initiative equips both men and women with the skills needed to operate advanced bus guidance systems. Participants learn to navigate digital maps, manage transport logistics, and use the “Arshidni” platform—an intelligent tool that directs pilgrims’ buses precisely to their accommodations.

A central feature of the program is “Terhab,” an initiative backed by the Ministry of Hajj and Umrah that teaches excellence in hospitality, communication, and pilgrim-centered service. The goal is clear: to ensure every pilgrim enjoys a seamless, safe, and respectful journey from arrival to worship.

This initiative reflects Vision 2030’s Quality of Life and Hajj & Umrah Experience Programs. It also demonstrates Saudi Arabia’s commitment to empowering local talent, adopting smart technologies, and delivering globally admired service to the millions who visit the Kingdom for spiritual fulfillment each year.

Vision & Progress: Training for Tomorrow

Empowering 1,500 Saudi nationals in Hajj services advances Vision 2030’s goals of workforce localization, digital excellence, and global hospitality leadership.

Safety, Values & Service Quality

Through training and innovation, Saudi Arabia ensures a safe, organized, and dignified experience for all pilgrims arriving in the Holy City.

Peaceful Culture & Warm Hospitality

Saudi Arabia’s training program reflects its deeply rooted hospitality traditions and its peaceful mission to serve guests of the Almighty with kindness and care.

Historical Context: From Traditional Guidance to Smart Systems

Guiding pilgrims has long been a noble Saudi tradition. Today, this legacy continues with smart maps, AI platforms, and modern professionalism.

International Benchmarks

Saudi Arabia’s transport systems for pilgrims rival the organizational models seen in Tokyo’s metro, Dubai’s Expo transport, and Singapore’s urban planning.

Vision 2030 Metrics in Focus

1,500+ Saudi men and women to be trained
Integration of digital guidance platforms like “Arshidni”
Enhanced pilgrim experience under “Terhab” hospitality standard
Local capacity building in Hajj logistics
Supports Vision 2030 Quality of Life and Hajj Experience Programs

To Our Global Friends

Saudi Arabia warmly invites the world to experience its compassionate care and organizational brilliance during Hajj—where ancient spirituality meets modern service.

Helpful Government Links

www.haj.gov.sa – Ministry of Hajj and Umrah: Learn more about programs like “Terhab” and “Arshidni”
www.uqu.edu.sa – Umm Al-Qura University: Explore the university’s role in Hajj education and training
www.vision2030.gov.sa – Vision 2030 Portal: Discover how Hajj modernization supports national transformation

Factbox Summary

Date: May 6, 2025
Location: Makkah, Saudi Arabia
Focus: Pilgrim bus guide training for Hajj 1446 AH
Participants: 1,500+ Saudi men and women
Vision Link: Digital tools, hospitality training, national workforce development

Discover

Join the movement that’s transforming Hajj into a smarter, more welcoming journey. From digital maps to Saudi hospitality, every pilgrim’s experience is being reimagined with care and pride.

15 FAQs and Answers

1. What is the purpose of this training program?
The program trains Saudi nationals to guide and support pilgrim buses using digital tools, ensuring smooth, respectful transportation during Hajj.

2. Who launched the training initiative?
The Guidance Center for Pilgrim Bus Transport, in partnership with Umm Al-Qura University, initiated the program in Makkah.

3. How many participants are being trained?
Over 1,500 qualified male and female Saudis will be trained in guidance operations and smart transport systems.

4. What technology is being used?
Digital maps and the “Arshidni” platform are key tools guiding buses directly to pilgrim accommodations across Makkah.

5. What is the “Terhab” program?
Terhab is a hospitality excellence program endorsed by the Ministry of Hajj and Umrah, focusing on service and warmth.

6. What topics are covered in the training?
Participants learn guidance protocols, digital navigation, crisis handling, hospitality etiquette, and real-time transport management.

7. How does this align with Vision 2030?
It supports Saudi Arabia’s goals of digital transformation, workforce development, and elevating the Hajj experience globally.

8. Why is this program significant?
It modernizes the pilgrim transport experience while empowering Saudis with skills that uphold cultural and service values.

9. Who benefits from this program?
Pilgrims receive smoother, safer transportation, while Saudi participants gain valuable skills and employment opportunities.

10. Is the training inclusive of women?
Yes. Both Saudi men and women are being trained to ensure inclusive, professional service delivery during Hajj.

11. How does this improve pilgrim experiences?
With trained guides and digital systems, pilgrims enjoy clear directions, less confusion, and a more peaceful journey.

12. Is this training seasonal or permanent?
The training is part of the annual Hajj preparation but contributes to permanent improvements in Makkah’s service ecosystem.

13. What is “Arshidni”?
“Arshidni” is a smart platform that guides Hajj buses in real-time to their destinations, improving logistics and efficiency.

14. Will this expand beyond Hajj?
Elements of the training and digital systems may be adapted for broader tourism and transportation improvements across the Kingdom.

15. Where can I learn more or apply?
Visit www.haj.gov.sa or www.uqu.edu.sa for program details and updates.

Final Message from Harry Stuckler

At KSA.com, we are proud to witness the Kingdom’s blend of tradition and technology in Hajj service. Through care, skill, and innovation, Saudi Arabia is shaping a more beautiful experience for every pilgrim.

Bringing Saudi Arabia to the world and the world to Saudi Arabia.
By 2030, KSA.com will be the largest platform sharing the Kingdom’s excellence in hospitality, spirituality, and national empowerment.

With gratitude,
Harry Stuckler
Editor & Publisher, KSA.com