Riyadh, March 5, 2024, The Communications, Space & Technology Commission (CST) has announced "Mobily" as the recipient of the 2023 Customer Experience Award for both fixed and mobile communications (voice and internet) targeting individual users. The primary objective behind this accolade is to elevate the overall customer experience, advance service offerings, and foster healthy competition among telecommunications providers operating in Saudi Arabia.
This prestigious award is bestowed based on a range of criteria, including the outcomes of the customer satisfaction index, Net Promoter Score (NPS), Customer Effort Score, and instances of escalated complaints. Such rigorous evaluation underscores the commitment to recognizing excellence and driving continuous improvement in service quality within the sector.
The initiative reflects CST's ongoing dedication to cultivating a positive competitive landscape among service providers, thereby driving advancements in service offerings and elevating the overall customer experience in line with global best practices in service quality.
