MAKKAH April 2, 2025: Amid a record number of pilgrims this year, female tour guides in Makkah have become an essential part of the experience.
Their fluency in multiple languages and deep understanding of the Holy City’s history and landmarks have made them invaluable to both pilgrims and visitors.
They provide information, assist visitors in navigating sacred sites, and educate people about culture and religion, all of which enhance the pilgrimage experience.
One of the guides, Itimad Ghazzawi, said: “Our mission is to enrich (pilgrims’) journey — not just by guiding them through rituals, but by offering a deeper connection to the Islamic heritage and culture embedded in this sacred city.”
She explained that tour guides speak several languages as Makkah attracts people from all over the world.
“We strive to master these languages to become a bridge between the pilgrim and this sacred city,” she said. “Through storytelling, we reveal the meaning behind each site, trace the city’s historical development, and bring to life the journeys of the Prophet, his noble companions, and the defining moments that shaped Islamic history.
“We also offer reassurance to pilgrims, many of whom are visiting for the first time and may feel unsure about where to start or how to perform the rituals correctly. We assist them in navigating the holy sites, from Makkah’s historic mountains and museums to its valleys, ravines, Jabal al-Nour, and the Cave of Hira, making every step smoother and more meaningful.”
She added: “Some arrive feeling anxious about the crowds or overwhelmed by language barriers, and we’re there to ease those worries, instill confidence, and ensure their pilgrimage is both smooth and spiritually fulfilling.”
Fellow guide Rania Chaudhry emphasized that enhancing the pilgrim experience requires extensive knowledge.
“We go far beyond surface-level facts,” she told Arab News. “We explore historical texts, study key Islamic events, consult trusted sources, conduct extensive research, and listen to historical narratives to ensure everything we share is accurate and meaningful.
“At the same time, we embrace modern technology, using apps and interactive platforms to connect with visitors and deliver guidance in ways that are engaging, accessible, and relevant.”
She added that being a tour guide was “a mission, one that fills us with pride. It is an opportunity to serve the guests of God and reflect an honorable image of Makkah, as well as Saudi women, who have become an integral part of this meaningful field.
“There’s a profound sense of fulfillment in a pilgrim’s eyes filled with gratitude, knowing they felt more at ease, more connected, and better informed during their visit to this sacred place.”
While the guides sometimes face challenges — like navigating heavy traffic or answering complex and unexpected questions — Chaudhry said these only strengthened their commitment.
“Such experiences push us to sharpen our skills,” she said.
“We are honored to be part of each pilgrim’s journey, helping them see Makkah with eyes of understanding and hearts full of reverence. We love what we do because it allows us to serve the guests of God and enrich their spiritual journey with knowledge, passion, and purpose.