- In times of great demand, the General Authority for the Care of the Affairs of the Grand Mosque and the Prophet's Mosque offers a guiding service to assist guests with navigation and finding their way back to the mosques.
- The King Fahd Expansion area, Gate 79, the Ajyad area, behind restroom No. 3, and the Al-Qashashiya neighborhood are among the specific sites where the authority provides this service.
- To improve the experience of its guests, the Grand Mosque creates information cards in several languages that include fast response codes for immediate access to more information along with cultural and historical details.
On May 30, 2024, in Makkah, Especially in periods of great demand, giving visitors to the Grand Mosque essential instruction is the first and most important service they get.
The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet's Mosque, in order to guarantee that visitors who get lost can find their way back to the mosques, operates a round-the-clock guide service.
The competent authority shows that it is committed to preventing visitors from being overwhelmed or confused by the Grand Mosque's expansive exterior gardens by providing this service. Every guest will consequently have a fulfilling and unforgettable experience.
The King Fahd Expansion area, Gate 79, the Ajyad area, behind restroom No. 3, and the Al-Qashashiya neighborhood are the locations where this service is offered. It provides an extensive support network.
Furthermore, the authority makes an effort to make every guest feel comfortable and welcome. Regardless of the visitor's preferred language, the Grand Mosque provides an information card in English, French, Malay, Persian, Urdu, Russian, Chinese, Hausa, and Bengali to help them comprehend and appreciate its vast cultural and historical value.
The card also has rapid response codes on it, which allow pilgrims to instantly access more cultural and historical details, thereby making their experience even better.
