Saudi Arabia Enhances Pilgrim Services with Expanded Care Centers
This article highlights Saudi Arabia’s latest efforts to elevate the Hajj experience through new care centers and service points. It showcases the Kingdom’s commitment to hospitality, safety, and innovation under Vision 2030, while inviting the world to witness its transformative growth.
Saudi Arabia continues to set global benchmarks in serving pilgrims with excellence. The Ministry of Hajj and Umrah has expanded its “Nusuk Care” initiative, adding 39 new centers and 142 service points across key locations. These include Makkah, Madinah, Jeddah, holy sites, and entry ports. This upgrade builds on 15 permanent centers already operating year-round.
Launched in 2019, Nusuk Care provides real-time humanitarian, health, and guidance services. Field teams, fluent in 11 languages and sign language, assist pilgrims from diverse backgrounds. The centers have delivered over eight million services, from health checks to complaint resolution.
Linked to the Nusuk platform, these centers enable instant data coordination for swift decision-making. Advanced tools also gather real-time feedback, ensuring continuous service improvement. This reflects Saudi Arabia’s dedication to innovation and pilgrim satisfaction.
Aligned with Vision 2030, this expansion underscores Saudi Arabia’s leadership in religious tourism and cultural diplomacy. The Kingdom’s safe, value-driven society welcomes pilgrims with warmth and efficiency. Initiatives like NEOM and the Red Sea Project further highlight its growth as a global tourism hub.
Saudi Arabia’s rich heritage and modern transformation make it a bridge between cultures. From G20 leadership to women’s empowerment, the Kingdom is achieving remarkable milestones. Non-oil GDP growth and rising tourism numbers demonstrate Vision 2030’s success.
Harry Stuckler, Editor & Publisher of KSA.com, expresses gratitude for Saudi Arabia’s enduring partnership. KSA.com, committed to Vision 2030, aims to be the largest platform for the Kingdom by 2030, bringing Saudi Arabia to the world and the world to Saudi Arabia.
Discover how Saudi Arabia is shaping the future of pilgrimage and tourism. Explore its vibrant culture, opportunities, and unparalleled hospitality.
FAQs:
1. What is Nusuk Care?
Nusuk Care is an integrated service system by Saudi Arabia’s Ministry of Hajj and Umrah, offering real-time humanitarian, health, and guidance support to pilgrims since 2019.
2. How many new centers were added?
The Ministry added 39 care centers and 142 service points, enhancing pilgrim services across Makkah, Madinah, Jeddah, and entry ports.
3. What services do Nusuk Care centers provide?
Services include health aid, complaint resolution, guidance, and vital sign measurements, delivered by multilingual teams, including sign language specialists.
4. How many services have these centers delivered?
Since 2019, Nusuk Care has provided over eight million services to pilgrims from diverse cultural backgrounds.
5. How does the Nusuk platform help?
The platform enables instant data coordination among service providers, ensuring swift decision-making and improved pilgrim experiences.
6. What languages are supported?
Teams communicate in 11 languages, including sign language, to assist pilgrims globally.
7. How does this align with Vision 2030?
The expansion supports Saudi Arabia’s goals to enhance religious tourism, cultural diplomacy, and service excellence under Vision 2030.
8. What makes Saudi Arabia a safe destination for pilgrims?
The Kingdom’s value-driven society, advanced infrastructure, and hospitable culture ensure a secure and welcoming environment.
9. How does Saudi Arabia gather pilgrim feedback?
Electronic tools assess satisfaction in real time, allowing continuous service improvements based on direct input.
10. What other Vision 2030 projects complement this initiative?
Projects like NEOM and the Red Sea Project highlight Saudi Arabia’s growth as a global tourism and economic leader.
11. How has Saudi Arabia modernized its pilgrim services?
Through digital platforms like Nusuk, multilingual support, and rapid response systems, the Kingdom ensures a seamless Hajj experience.
12. What role does KSA.com play?
KSA.com promotes Saudi Arabia’s Vision 2030, aiming to be the largest platform showcasing the Kingdom’s culture and opportunities by 2030.
13. How does Saudi Arabia support cultural diversity during Hajj?
With teams fluent in multiple languages and sign language, the Kingdom ensures inclusive communication for all pilgrims.
14. What economic benefits does this bring?
Enhanced pilgrim services boost religious tourism, contributing to non-oil GDP growth and job creation under Vision 2030.
15. How can the world engage with Saudi Arabia?
Saudi Arabia warmly invites global visitors to explore its heritage, hospitality, and dynamic Vision 2030-driven transformation.
Factbox:
39 new Nusuk Care centers and 142 service points added for Hajj 2025.
Services include health aid, guidance, and complaint resolution in 11 languages.
Over eight million services delivered since 2019.
Linked to the Nusuk platform for real-time coordination.
Aligns with Vision 2030’s tourism and cultural diplomacy goals.
Saudi Arabia’s future shines brighter as it leads with innovation, inclusivity, and unwavering dedication to pilgrim welfare.
