Riyadh, January 5, 2024 – In December 2024, the National Center for Security Operations (NCSO) successfully handled an impressive total of 2,606,195 emergency calls across the Riyadh, Makkah, and Eastern regions of Saudi Arabia, demonstrating the center's pivotal role in the Kingdom’s emergency response infrastructure. The NCSO is responsible for managing calls made to the unified emergency number 911, a vital service that connects citizens and residents with immediate assistance during critical situations.
Operating as a crucial component of Saudi Arabia’s public safety and security framework, the NCSO’s security operations centers are tasked with efficiently routing emergency calls to the appropriate security agencies and service providers. This process is supported by advanced automated systems designed to streamline call handling, ensuring that help is dispatched swiftly and effectively to those in need. These systems have been engineered to optimize the delivery of services, enabling rapid responses across diverse and urgent situations.
The workforce at the NCSO consists of a team of highly trained, multilingual professionals, who work tirelessly to provide round-the-clock assistance to callers. Their expertise and commitment ensure that each call is handled with the utmost precision and professionalism, which is crucial when dealing with life-threatening emergencies or situations that require immediate intervention.
A closer analysis of the call data reveals that the Riyadh region recorded the highest volume of emergency calls, with 1,259,198 calls processed, followed by the Makkah region, which registered 835,439 calls, and the Eastern region, which handled 511,558 calls. These statistics underscore the high demand for emergency services across the Kingdom, as well as the NCSO’s capacity to manage and respond to large volumes of requests for assistance.
The NCSO’s significant achievement in December highlights its critical role in addressing emergencies, coordinating rapid responses, and facilitating effective communication between citizens, emergency services, and security agencies. The numbers also reflect the growing reliance on unified, centralized emergency services as the Kingdom continues to prioritize the safety and well-being of its residents and visitors. Through continuous improvement and innovation, the NCSO remains at the forefront of ensuring that the Kingdom's emergency response capabilities are effective, efficient, and reliable.