Riyadh, November 3, 2024 – The National Center for Security Operations in Saudi Arabia reported an impressive total of 2,862,209 calls managed through the unified emergency number 911 across the Riyadh, Makkah, and Eastern regions during October 2024. This significant volume underscores the center’s essential role in enhancing public safety and facilitating quick, coordinated responses to emergencies.
Each of these calls was processed by unified security operations centers that use cutting-edge automated systems. These advanced technologies allow for rapid classification and transfer of calls to appropriate security and service agencies, ensuring that every call reaches the right support channel in minimal time. The centers are staffed with highly trained, multilingual specialists who operate around the clock to respond accurately and efficiently to a diverse range of emergency situations. This team’s commitment to precision and professionalism has established the 911 service as a reliable lifeline for millions of residents.
A breakdown of the call distribution highlights the varying demands across different regions. In October, the Riyadh region recorded the highest number of emergency calls with a total of 1,333,550. Following Riyadh, the Makkah region saw a substantial 919,203 calls, while the Eastern region registered 573,456 calls. This regional data offers valuable insights into the specific emergency response needs in each area, aiding the National Center for Security Operations in refining and adapting its services accordingly.
The dedicated and seamless operations of the unified emergency response system reflect Saudi Arabia’s commitment to public safety and rapid emergency response, underscoring the importance of continued investment in high-tech solutions and skilled personnel to address the nation’s growing security and safety needs effectively.