Petromin has forged a strategic partnership with Stellantis, solidifying its role as the official dealer in Saudi Arabia. This collaboration has yielded top-notch services geared towards ensuring maximum customer satisfaction. Recognizing these commendable efforts, Motory seizes the opportunity to applaud Petromin's dedication, particularly evident in its adept management of customer inquiries and swift responses to their queries. Consequently, Petromin Stellantis's Marketing Department clinched the runner-up title among industry leaders committed to fostering meaningful customer engagement during the final quarter of 2023.
Entrepreneurial Vision: Petromin's Strategic Approach
With a firm belief in its leadership capabilities, Petromin confidently enters the competitive automotive landscape, leveraging its extensive experience in the automotive oils and greases sector. Anchored in values of respect, passion, and teamwork, the company strives to carve a niche for itself both domestically and internationally.
Mr. Mohammed Al Armani, the Marketing General Manager, graciously accepted the award from Mr. Jad Hashim, Motory's Regional Business Development Manager, underscoring the strong rapport between the two entities and laying the groundwork for future collaborations and knowledge sharing.
Importance of Customer Service Excellence
Attracting customers is merely the initial step; the real challenge lies in retaining them over the long term. This ethos propels the Motory team, under the leadership of Executive Director Mr. Ahmed Al-Tuba, to continuously enhance the convenience of the online purchasing journey, with a heavy reliance on the cooperation of companies handling customer inquiries.
The Petromin Stellantis group demonstrated remarkable proficiency in addressing customer inquiries and catering to the diverse needs of various brands, including Jeep, Ram, Nissan, Dodge, Abarth, Chrysler, Alfa Romeo, and Fiat.
This ongoing accolade initiative seeks to recognize and honor companies every three months that exhibit exemplary professionalism in handling customer queries for vehicles purchased through Motory.com.
