Riyadh, August 06, 2023, The Zakat, Tax, and Customs Authority (ZATCA) has recently obtained an esteemed accreditation certificate from the European Foundation for Quality Management (EFQM). This recognition has awarded ZATCA a prestigious 5-star rating, making it the pioneering Saudi institution to accomplish such a remarkable feat. The entity in question has been duly acknowledged as a distinguished 5-star establishment by EFQM, owing to its diligent adherence to both local and international benchmarks of institutional excellence. This commendable alignment with Saudi Vision 2030 underscores its commitment to upholding the highest standards and principles. ZATCA has been duly acknowledged for its commendable achievements and ongoing enhancements, primarily driven by its relentless pursuit of operational excellence and cost optimization. The authority additionally offers a range of tools to uphold quality and maintain institutional excellence. These tools encompass customer satisfaction, partner and related institution satisfaction, trend identification, operational and service enhancement, measurement of strategic and operational performance indicators, an emphasis on digital transformation, and the utilization of emerging technologies to optimize performance and service delivery. The primary objective of ZATCA is to consistently uphold institutional excellence, positioning itself as a benchmark for other entities within the Kingdom. By doing so, ZATCA aims to foster trade and facilitate a streamlined customer journey, ensuring a seamless experience for its clientele.